Incompetent and Disorganized Home Care Company

On Friday around 6 :20 p.m. I had a voicemail message from ”    Terry ” the weekend Senior Home Care social worker.

She informed me that “something came up.” She would not be stopping by for my 10:a.m. to 12:p.m. appointment on Saturday, October 9th 2010 that she had told me previously.

Instead, Terry said she “would be here on Saturday October 9th 2010 at 3:00pm to 5:00 pm. Excuse me ? This late on a Saturday ? NO !

I listened to the voice mail and then called the main number  and a man answered who was very rude to me. I said I wanted to cancel this new appointment that I received just hours before it was to take place.

He said I could call J. after such and such an hour last night ( Friday) I said I wanted no further commumication with ANY of them.!

So around 8:30p.m. last night I had a voicemail from J. saying that she had NO ONE scheduled to see me for today. That’s strange since I got a call already from the other person just  a couple of hours before.

The visiting nurse,  said she was taking off Thursday and Friday next week. I have appointments on Tuesday and Wednesday and Friday next week. ( week of Oct 11 th to Oct. 16th)

She said , “well that leaves only Monday. I don’t know what time I can come to see you.” So I just put a ? mark on my calendar for this Monday October 11th.

She came by yesterday with the fingerpick machine for monitoring my INR/PT for Warfarin/Coumadine. She did not have the alcohol wipes with her. She said “they are down in the car.” What was she doing going to make a cut in my finger(s) without cleaning with a alcohol wipe anyway?

I luckily had some in my kit I keep on hand. So she preceeded to use the little cutter and picked my middle finger. She put the slide strip into the little machine. It did not work. The batteries were dead. (oops) Now why was not this taken care of BEFORE my appointment ??

Then she changes the batteries and she picks another finger ( after wiping with alcohol) Same thing. The machine did not work or maybe she was not doing it correctly?

This was the first 20 minutes of her visit. I called my doctor and explained to the nurse what was happening. She said she would page my Dr. and send a “stat script” to the Lab a few blocks from their office.

She took my blood pressure and pulse and listened to my breathing. That’s it. She was only here about 40 minutes because now I had to take my mobility scooter and go downtown and then get on a bus and go up to this Lab .

My previous INR was very high. This is why my doctor wanted this visiting nurse to take it with the finger-pick machine, to get an “instant reading.” My regular nurse at my doctor’s office could have done all of this, had we known that the visiting nurse would not be here at the time she told me she would be here.

AGAIN,  the visiting nurse from the Home Care had told me “9:30 a.m.” for Friday October 8th 2010. It was 10:20a.m. and I called her to ask why she was not here. She told me…it’s “12:00″

I have it marked on my calendar and in my list of things tablet for days of the week, plus I wrote that time and date in a blog ! Then she said ” oh ‘they’ sent me clear down to such and such a place.”

I have b een under so much stress and wasting time waiting around from this company that I could have a stroke, just from being treated this way.

I’m tired of being under “their thumb” and tired of being jerked around.

I no longer would like any of their so-called “services” they say they provide. Also, they do not mop floors or vacumn or take to doctors or appointments. THIS is what I need help with!

Medicare is being ripped off by these kinds of companies!

As far as I’m concerned I have fired them all.

This Monday it will be up to my doctor to fire them. He thought this would be a good home care company.

It turns out they are very in-competent and dis-organized. Written Saturday October 9th 2010 at 2:10p.m.

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2 thoughts on “Incompetent and Disorganized Home Care Company

  1. This level of lack_of_care disturbs me. INR levels need to be taken first thing in the am for them to be of any use.. It is horrifying that the care taken by the employees and home care attendants is so lacksadazical. *shakes head sadly***** You deserve so much better.

  2. Maggie ~ Me too! And this weekend I have been relying on God to pull me through. The Doc said “stat.” However …..
    Thankyou, I know there’s a reason for all of this. Am just about to write another posting.

    “lacksadazical” now there’s a word I have never heard of before!

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